At Advanced 3D, we strive to provide you with high-quality 3D printed items that meet your expectations. However, please note that custom orders are non-returnable and non-refundable. Since custom items are specifically tailored to your unique preferences, we are unable to accept returns or offer refunds on these orders.
For all other non-custom orders, we offer a 7-day return policy. If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order to initiate the return process. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Please keep in mind the following guidelines for returns:
- Contact us within 7 days of receiving your order to initiate the return process. Provide your order number and a detailed explanation of the issue.
- Once we receive your return request, we will provide you with further instructions on returning the item.
- You will be responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure the safe return of the item. We cannot be held responsible for any lost or damaged items during the return transit.
- Once we receive the returned item and verify its condition, we will process your refund. Please note that the refund will be issued in the original payment method used for the purchase.
Please note that we reserve the right to refuse a return if the item does not meet the above criteria or if it is a custom order.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team at Advanced 3D. We are here to assist you and ensure your satisfaction with our products.